Night Audit Agent

Darum lohnt es sich

This winter, guests can savour modern Japanese cuisine at the seasonal Zuma Pop-Up restaurant, indulge in rejuvenating treatments by world-leading wellness partners in the cutting-edge spa, and embrace immersive experiences - from private ski tours to chef-curated menus - tailored to their discerning tastes. /p h3Mission /h3 ullipWelcome guests upon arrival and escort them to their suite, residence, or private chalet. /p /lilipPerform check-in procedures and provide guests with information about the destination, local activities, and services available. /p /lilipPromote the property#39;s services, restaurants, bars, and spa facilities, depending on the specific property within the group. /p /lilipHandle guest departures, check-out procedures, and billing processes. /p /lilipManage Front Office accounting procedures, including invoice validation, payment reconciliation, and preparation of the daily financial report for management. /p /lilipPerform the daily night audit and ensure the accuracy of all financial transactions recorded in the Property Management System (PMS). /p /lilipEnsure the safety and security of the property throughout the night. /p /lilipMonitor guest satisfaction during their stay and at departure, ensuring a seamless and memorable experience. /p /lilipBuild guest loyalty and promote the group#39;s other destinations and properties. /p /lilipApply Ultima#39;s service standards, procedures, and values in all aspects of the role. /p /li /ul h3Profile /h3 ullipDegree from a recognized hospitality management school (Bachelor’s degree or equivalent qualification such as a Higher National Diploma). /p /lilipMinimum of 2 years’ proven experience in a similar role within luxury hotels or high-end hospitality establishments. /p /lilipFluent in French and English; German is an asset depending on the destination, while Russian and Arabic are considered a plus. /p /lilipProficiency in the strongCloudbeds Property Management System (PMS) /strong and strong understanding of Front Office operations. /p /lilipExcellent communication skills, with a strong ability to build positive relationships with guests and colleagues. /p /lilipStrong commercial mindset with the ability to promote the property’s services through upselling opportunities and promote the destinations within the Ultima Collection. /p /lilipFlexible, reliable, and available to work overnight shifts according to operational requirements. /p /lilipAbility to make sound decisions and independently manage Front Office operations during night hours. /p /lilipImpeccable grooming, professional presentation, and outstanding interpersonal skills. /p /lilipStrong attention to detail and ability to handle confidential information with discretion. /p /li /ul h3About us /h3 pLocated in the heart of the Swiss Alps, Ultima Hotel Gstaad is a five-star boutique retreat comprising 11 mountain-view suites and six residences, each boasting fire-warmed sitting rooms, contemporary artworks and sun-drenched balconies.