Cloud Security & Audit Solution Architect

Das ist der Job

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.

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And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Summary We are seeking a Security subject‑matter expert to act as the Security SME for Genesys Cloud customer assessments, audits and evidence‑related engagements within the COE SPC team for global engagements.

Key responsibilities include applying expertise in security controls to Genesys Cloud services during customer audits, articulating and defending our security, privacy and compliance posture, explaining controls and presenting evidence in complex discussions with security and compliance teams, building knowledge of Genesys Cloud AI capabilities and their security and compliance considerations, and acting as the internal escalation point for these discussions.

Key Responsibilities Act as the primary technical SME for Genesys Cloud customer audits Serve as the internal escalation point for penetration testing‑related discussions Lead advanced technical discussions with customers, prospects, partners and auditors Defend Genesys Cloud AI security, privacy, and compliance using technical evidence Security Controls & Technical Deep Dives Demonstrate control‑level understanding across frameworks (SOC 2, PCI, etc.) Generate and validate evidence showing how Genesys Cloud security controls are implemented (IAM, encryption, key management, network segmentation, logging, monitoring, detection and response, incident management, web security, AI security, SDLC) Interpret and present technical evidence (logs, configurations, architecture diagrams, policies, automation artefacts) for audits and assessments Translate compliance requirements into clear technical explanations of control operation Support audits, deep security reviews and penetration testing discussions Translate risk into clear, defensible statements on control effectiveness General Requirements Strong understanding of AWS cloud security and SaaS shared responsibility models Ability to discuss cloud‑native architectures, distributed systems and DevSecOps controls from an implementation perspective Understanding of AI security trends and emerging cloud threats This Role Offers A highly technical, customer‑facing SME role in a global COE team Close collaboration with Engineering, Security and Architecture teams High autonomy in a trust‑based environment Exposure to complex enterprise environments Minimum Qualifications Bachelor’s degree in Computer Science, Cyber Security or equivalent experience Experience as an auditee delivering evidence in compliance attestation presentations Experience in IAM, network security, encryption, key management, logging, auditing and monitoring in cloud environments and architecture Ability to explain complex security concepts to technical and business audiences as a security subject‑matter expert Strong written and verbal communication skills Awareness of AI security risks and AI governance Fluency in English and German Nice to Have Qualifications Experience with TLPT as defined by DORA Experience designing, discussing and defending pen testing findings and remediation approaches Familiarity with Infrastructure as Code and security automation CISSP, CCSP or similar certification Genesys is an equal opportunity employer committed to fairness in the workplace.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

Through Genesys Cloud, an AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. This is a hands‑on technical security role, not a compliance or GRC position.

The engineer will deeply understand systems, analyse technical evidence and confidently defend it with highly technical security and audit stakeholders. The role requires deep technical credibility, strong evidence‑handling discipline and the ability to translate complex controls into clear, defensible audit narratives.

Fluency in English and German is required. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetic information, disability, military and veteran status and other protected characteristics. #J-18808-Ljbffr